Please read this agreement carefully, as it contains important information regarding your legal rights.
Last Updated: 11/01/2026
Cancellation and Refund Policy — Quality Group LTD
1. Scope of Policy
This policy applies to all products and servers provided by Quality Group LTD through its website and customer accounts. It complements the provisions of the Company’s Terms of Service and Privacy Policy.
2. General Refund Period
Products and services eligible for a refund may be requested for a full refund within thirty (30) days from the date of purchase, unless the product description or offer explicitly states a different refund period or an explicit exception. After this period expires, refunds are calculated according to the partial refund clause below or may not be available at all.
3. Cancellation and Refund Procedures
a. Cancellation or refund requests must be submitted in writing to the email: [email protected] and must include the account number, order number (or invoice number), service details, and the reason for the request.
b. The Company will receive the request, conduct an initial review, and notify the requester of the results and any follow-up steps if applicable.
c. Upon approval of the refund, Quality Group LTD will process the amount to the original payment method or issue a credit within the account as required by payment provider restrictions or product policies. The Company aims to complete the refund process within fourteen (14) business days from the date of approval, taking into account the processing periods of external payment providers.
4. Partial Refunds and Time-Based Compensation
In the event of canceling a service during its execution after the expiration of the 30-day full refund period, the Company may, in exceptional cases determined solely by it, grant a partial refund for unused time based on a reasonable chronological calculation specified in the product description, deducting the value of the used period and any fixed fees associated with setup or configuration services. Otherwise, the expiration of the 30-day refund period is considered a final and conclusive termination of the refund eligibility in all cases.
5. Non-Refundable Services and Fees
Fees are not refundable, nor partially refundable, in the following cases (including but not limited to):
Domain name registration or transfer fees once the domain has been issued/activated with the registrar.
Amounts paid to third parties (such as licenses or SSL certificates paid to third parties) which are non-refundable by those parties.
Custom setup fees or development work executed according to the client’s request.
Amounts deducted as a result of a violation of the Terms of Service or misuse of the service.
Processing fees or commissions that may not be returned by the payment provider.
6. Service Suspension and Data Loss
If a service is suspended due to non-payment or violation of the Terms of Service, the Company does not guarantee data recovery unless there is a separate agreement or a migration/backup was requested prior to suspension. Upon account cancellation and completion of refund procedures, the Company retains a temporary copy of account data for a backup period typically not exceeding thirty (30) days.
7. Disputes and Refund Objections
If a refund request is rejected or there is a dispute regarding the refunded amount, the customer has the right to contact Quality Group LTD to request a review of the rejection decision. Legal and judicial pathways remain open as provided in the Terms of Service and applicable law.
8. Auto-Renewal Timings and Cancellation to Prevent Next Charge
The customer must cancel the auto-renewal option from the control panel before the renewal date to avoid the next charge. Renewal settings are displayed within the customer’s account, and the responsibility lies with the customer to verify renewal settings and linked payment methods.
9. Contact for Refunds and Cancellations
For requests or inquiries: [email protected]